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IT Specialist III

Martek Global Services, Inc. (“Martek”) is a Professional Services company headquartered in Bethesda, Maryland with an additional office in Huntsville, Alabama allowing us to be strategically structured to reinforce our nationwide support services.  For over two decades our experience and dedication to customer service has been unparalleled as we continue to service many of our original customers from 21 years ago.  From the beginning, Martek has established a solid reputation by seamlessly delivering solutions that have consistently exceeded both our commercial and government customers’ expectations.  These successes have been contributed to over 20 federal agencies/bureaus in over 200 cities in 40 states whose awards and testimonials have recognized our high level of service and dedication to our customer’s mission and goals.

Martek has been awarded several long-term Federal contracts to provide a wide range of IT Support talent.  We are currently looking for an IT Specialist III with the required specialized training and experiences out lined below and who also has the ability to manage a rigorous workload for our busy clients.  In exchange for the right candidate, you will be rewarded with a well-paid, fully benefited and an exciting opportunity.

 

Job Description:

General Requirements

The IT Specialist III will provide advanced-level IT support services in the areas of helpdesk support, desktop support, desktop security, web content administration, web development and software systems administration, development and training.  They will provide advanced knowledge and expertise in the development of business rules, policies, and procedures as they impact the deployment of various COTs e-discovery and other cloud based applications.  The IT Specialist III will provide systems requirements analysis for a Case Management System for the Office of the Solicitor.   This would involve conducting interviews with all the divisions and F.O. and collecting all requirements required to build a system based on this documentation.  They will assist the office in the development of business rules and processes for addressing various records retention and litigation requirements, configuring various implemented systems, determining user function assignments and reporting, developing a deployment strategy and providing training individually and SOL-wide.

Responsibilities & Duties

The IT Specialist III provides IT support services in the areas of helpdesk support, desktop support, desktop security, web content administration, web development and software systems administration, development and training. Off hours supports may be required of key personnel. These tasks include but are not limited to:

  • Conduct technology diagnosis and troubleshoot IT equipment
  • Provide computer hardware support
  • Provide computer imaging services
  • Provide setup and diagnostics of IT peripherals such as printers and scanners
  • Provide visual checks of server room conditions
  • Provide server set up and troubleshooting with guidance from SOL IT staff
  • Provide software installation, diagnostic and removal services
  • Provide email support
  • Provide account access support for email, online legal research tools and other IT systems
  • Provide network connectivity support
  • Maintain inventory of hardware and software
  • Update service requests status in the work order tracking system
  • Respond to trouble calls deliver via phone, email, and/or the automated trouble ticket system
  • Enter, update, the status of and document resolution to trouble calls into the work order tracking system
  • Diagnose trouble calls and escalate to the appropriate IT personnel for resolution if needed
  • Provide basic computer hardware and software support
  • Ability to use basic office equipment including computer, photocopier, scanner, and computer programs such as LexisNexis, Laserfiche, Relativity, Adobe Pro, WordPress, Google Drive, Cloud, and Microsoft Office suite including Word, Excel, PowerPoint, and Access
  • Other duties as assigned

Additional Required Knowledge and Skills

The IT Specialist III should be familiar with electronic discovery and the requirements of litigation holds or able to quickly gain familiarity in these areas.  They must possess the ability to effectively communicate both orally and in writing to convey, obtain, and exchange information and documents with supervising attorney and other appropriate personnel.  They must possess analytical ability and knowledge of various methods used to gather, analyze, and evaluate information

 

Job Qualifications:

Educational Requirements

Completion of college or possession of IT technical certification.

Experience Requirements

Experience of 5 or more years in a business consulting, IT engineering environment in a government environment

 

 

EEO/AA Employer/Vets/Disability

Martek is a VEVRAA federal contractor and requests priority referrals.

www.martekglobal.com

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